Throughout the whole value Chain, value adding activities are generated, - but also costs and complexity. Operational excellence is characterised by fulfilling the needs of the customer in the most efficient way. The best way to measure operational experience is by measuring customer satisfaction. This is often difficult why leading indicators in the process are needed in order to know the performance of the process

Scottnordic is inspired be the LEAN SIX SIGMA methodology and we have a pragmatic approach to convert the methodology into results. Knowing your customers needs and your current state and baseline is the starting point for working with improvement activities.

 

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